Returns &amp; Exchanges

You have 30 calendar days from the date of receipt to request a return or exchange. To be eligible, the jewelry must:

are unused and unworn
in the original condition and packaging (including protective film, box and tag)
show no traces of makeup, perfume or hair

Start your return easily by sending an email to info@son-aurelia.com . We'll then immediately send you the return address and further instructions.

Return shipping costs are at your own expense
Exchanging is completely free: we will pay for the shipping of the new piece of jewelry.

Refund process Once we receive and approve your return, we'll process the refund to your original payment method within 3-4 business days. Depending on your bank or credit card company, it may take another 2-5 business days for the funds to appear in your account.

Refused, unclaimed, or returned-to-sender packages If a package is refused, not collected from a collection point, or returned to us by the sender, it will be returned to our international workshop. We can only issue a refund once the jewelry has actually arrived and been inspected. If the package ultimately doesn't reach us, a refund is unfortunately not possible.

Exchange process If your exchange is approved, we'll ship the new jewelry within 3-4 business days of receiving your return. You'll automatically receive a track & trace code.

Promotional products Free items from promotions (e.g., "buy 2, get 1 free") cannot be refunded, only exchanged. If you return a paid item but keep the free one, the value of the free item will be deducted from your refund.

Non-returnable items For hygienic reasons and because they are made especially for you, the following items cannot be returned or exchanged:

All earrings
Personalized or engraved jewelry
Items marked as “Final Sale”

Need help? We're happy to help! Send a message to info@son-aurelia.com or via Instagram/WhatsApp. Our team usually responds the same day.

Son Aurelia Jewelry – because your smile is the most important thing.